Your Privacy Choices – The Halloween Collective

At The Halloween Collective, your privacy and control over your personal information are important to us. We have been proudly serving customers for more than eight years through our brick-and-mortar stores and in-house manufacturing operations, ensuring high-quality Halloween decorations and reliable service. This page explains the choices you have regarding the collection, use, and sharing of your personal information, so you can make informed decisions about your privacy.

1. Information We Collect

When you interact with our website, make a purchase, or contact us, we may collect the following types of information:

• Account Information: Name, email address, billing and shipping addresses, phone number, and password if you create an account.

• Payment Information: Credit card, debit card, or other payment details needed to process your orders. Payment processing is handled securely by third-party payment providers; The Halloween Collective does not store full payment details.

• Order History: Products purchased, preferences, and any customizations requested.

• Device & Usage Data: IP address, browser type, operating system, pages visited, and interaction with our website.

• Marketing Preferences: Your consent to receive promotional emails, newsletters, or special offers.

Collecting this information allows us to provide efficient service, improve your shopping experience, and communicate relevant offers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, pack, and ship your purchases accurately and efficiently.

• Customer Service: To respond to inquiries, resolve issues, and provide support.

• Marketing: To send updates, promotions, or newsletters if you have opted in. You can manage or revoke this consent at any time.

• Product Improvement: To analyze usage patterns and customer feedback to improve our products, website functionality, and services.

• Legal Compliance: To comply with applicable laws, regulations, or legal proceedings.

3. Your Privacy Choices

We respect your right to control your personal information. You have the following options:

A. Opting Out of Marketing Communications

• You can unsubscribe from newsletters and promotional emails by clicking the “unsubscribe” link at the bottom of any email.

• You can also contact us directly at TheHalloweenCollective@outlook.com to update your marketing preferences.

B. Managing Your Account Information

• If you have an account, you may update or delete your personal information by logging into your account settings.

• For any additional changes, you can contact our customer service team for assistance.

C. Cookies and Tracking

• Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and personalize content.

• You may manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

D. Sharing Information with Third Parties

• We do not sell your personal information to third parties.

• Information may be shared with trusted partners only to process orders, provide customer support, or deliver marketing messages if you have consented.

• Third-party service providers are required to maintain confidentiality and use information solely for the purpose of providing services to us.

E. Accessing and Deleting Your Data

• You may request a copy of the personal information we hold about you.

• You may also request deletion of your data, subject to legal or contractual obligations that may require us to retain certain information.

• Requests can be submitted to TheHalloweenCollective@outlook.com.

4. Security of Your Information

The Halloween Collective takes appropriate measures to protect your personal information:

• Encryption: All sensitive data transmitted through our website is encrypted using SSL (Secure Socket Layer).

• Access Controls: Only authorized personnel have access to personal information necessary to perform their job functions.

• Regular Audits: Our systems and procedures are regularly reviewed to ensure ongoing security and compliance.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can remove it.

6. Policy Updates

We may update this Privacy Choices page from time to time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be posted on this page with the revised date. We encourage customers to review this page periodically to stay informed about their privacy options.

7. Contact Information

If you have questions, concerns, or requests regarding your personal information or privacy choices, please contact us:

The Halloween Collective
Email: TheHalloweenCollective@outlook.com

Our team is committed to addressing your concerns promptly and maintaining transparency in how we handle your information.

8. Our Commitment

As a company with more than eight years of experience, physical retail stores, and in-house manufacturing capabilities, The Halloween Collective is committed to protecting your privacy while providing exceptional service. We aim to give you confidence in how your personal information is collected, used, and protected, so you can enjoy your Halloween shopping experience with peace of mind.