Return & Refund Policy – The Halloween Collective

At The Halloween Collective, we are committed to delivering high-quality Halloween decorations that bring joy, creativity, and festive spirit to your home and community. With more than eight years of experience, our physical retail stores, and our own in-house manufacturing facility, we stand behind the craftsmanship and reliability of every product we sell. This Return & Refund Policy outlines your rights and responsibilities when returning or requesting refunds for products purchased from our online store.

1. General Return Eligibility

• Items must be returned within 30 days of the delivery date to qualify for a refund or exchange.

• All returns must be in original condition, unused, and accompanied by original packaging, manuals, and accessories.

• Proof of purchase, such as an order confirmation email or receipt, is required for all returns.

• Seasonal merchandise, including Halloween-themed products, must be returned before October 31 of the same year to remain eligible.

• Customized, personalized, or made-to-order products are non-returnable unless they arrive defective or damaged.

2. Non-Returnable Items

To maintain product quality and safety, certain items are not eligible for return:

• Opened costumes, masks, and wearable accessories due to hygiene concerns.

• Clearance or final sale items clearly marked as non-refundable at the time of purchase.

• Damaged items resulting from misuse, improper installation, or failure to follow product guidelines.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is defective, damaged, or not as described:

• Contact us immediately at TheHalloweenCollective@outlook.com within 7 days of delivery.

• Provide your order number, a detailed description of the issue, and photographs when possible.

• Once verified, we will offer one of the following solutions:

  • Replacement of the defective or incorrect item at no additional cost.

  • Refund to your original payment method.

  • Store credit for future purchases.

As we operate our own manufacturing facility, we carefully review all defective claims to improve our production processes and prevent future issues.

4. Return Shipping Costs

• If the return is due to our error (e.g., wrong item shipped, defective product), The Halloween Collective will cover the return shipping cost.

• If the return is due to customer preference (e.g., change of mind, ordering the wrong size or color), the customer is responsible for return shipping fees.

• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of items lost in transit.

5. Refund Process

• Once we receive and inspect your returned item, we will notify you by email whether your return is approved or denied.

• Approved refunds will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

• If the product is not in its original condition or is missing parts, a restocking fee of up to 20% may be applied, or the refund may be denied.

• Shipping costs paid at the time of the original order are non-refundable, except when the return is due to our error.

6. Exchanges

We allow product exchanges under the following conditions:

• The item must be eligible for return according to Section 1.

• Exchanges are subject to product availability. If the desired replacement item is not available, we will issue a refund instead.

• Customers are responsible for shipping costs when exchanging items due to personal preference.

7. Store Credit Option

In addition to refunds, customers may request store credit instead of a monetary refund. Store credit is issued in the form of a digital coupon or gift card and does not expire. This option is ideal for customers preparing for the next Halloween season.

8. In-Store Returns

Because The Halloween Collective operates physical retail locations, customers may return eligible items directly to our stores. This allows for faster inspection and immediate exchange where possible. Please bring your proof of purchase and the product in its original packaging when visiting our stores.

9. Responsibility of the Customer

To ensure a smooth return and refund process, customers are responsible for:

• Reviewing product descriptions and sizing information before purchasing.

• Following product care and usage guidelines.

• Initiating returns within the specified timeframe.

• Providing accurate shipping and contact information when placing orders.

10. Our Commitment to Quality

As a company with its own production line and over eight years of experience in the Halloween decoration industry, we are dedicated to quality control and customer satisfaction. Every return is carefully reviewed not only to resolve the individual case but also to enhance our products and services for the future.

11. Policy Updates

The Halloween Collective reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date. Customers are encouraged to review our policies periodically to remain informed.

12. Contact Information

For any questions or to initiate a return, please contact us:

The Halloween Collective
Email: TheHalloweenCollective@outlook.com

13. Final Statement

Your trust is important to us. By choosing The Halloween Collective, you are not only purchasing festive products but also supporting a business with deep roots in the community, its own manufacturing operations, and nearly a decade of experience in providing safe, creative, and reliable Halloween decorations. Our Return & Refund Policy is designed to give you confidence when shopping with us while maintaining fairness and transparency.