Terms of Service – The Halloween Collective

Welcome to The Halloween Collective. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our online store, you agree to comply with these Terms. Please read them carefully before using our services.

1. Company Information

The Halloween Collective has been proudly serving customers for more than eight years. We operate both physical retail stores and our own manufacturing facility, which allows us to design, produce, and sell high-quality Halloween decorations directly to consumers. Our business model ensures product originality, strict quality control, and reliable service for all customers in the United States.

For any inquiries regarding these Terms, please contact us at:
Email: TheHalloweenCollective@outlook.com

2. Eligibility to Use Our Services

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian. You also agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.

3. Product Information and Availability

We make every effort to provide accurate descriptions, images, and details of our products. However, due to seasonal demand and handcrafted processes, slight variations in color, size, or design may occur. All products are subject to availability. During peak Halloween season, some items may sell out quickly despite being listed on the website.

4. Pricing and Payments

• All prices are listed in U.S. dollars and are subject to change without prior notice.

• We accept major credit cards, debit cards, PayPal, and other payment methods displayed at checkout.

• Payment must be made in full before orders are processed and shipped.

• In the event of a pricing error, we reserve the right to cancel or adjust orders after notifying the customer.

5. Shipping and Delivery

The Halloween Collective ships orders from our U.S. warehouses. Processing typically takes 1–2 business days, though additional time may be required during September and October. Delivery times vary by location and shipping method. We are not responsible for delays caused by carriers, weather conditions, or other events beyond our control.

Customers are encouraged to place Halloween orders at least two weeks before October 31 to ensure timely delivery. For detailed shipping information, please refer to our Shipping Policy.

6. Returns and Refunds

We offer a 30-day return policy for most products. Items must be returned in original condition and packaging. Seasonal products must be returned before October 31 to qualify for refunds. Customized or personalized items are not eligible for returns unless defective.

Refunds will be processed to the original payment method within 5–7 business days after the return is approved. Customers may be responsible for return shipping unless the return is due to our error. Please review our Return Policy for full details.

7. Intellectual Property

All content on this website, including text, images, product designs, graphics, and logos, is the intellectual property of The Halloween Collective. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Use of Website

You agree not to misuse our website or services. Prohibited activities include but are not limited to:

• Engaging in fraudulent transactions or chargebacks.

• Attempting to interfere with the website’s security features.

• Using automated tools or bots to scrape or copy product listings.

• Posting harmful, offensive, or misleading content.

Violations of these Terms may result in account termination and legal action.

9. Limitation of Liability

To the fullest extent permitted by law, The Halloween Collective is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid by the customer for the product in question.

10. Warranties and Disclaimers

While we take pride in the craftsmanship of our products, The Halloween Collective provides items “as is” and makes no express or implied warranties, except as required by law. Some decorations are designed for indoor use only; it is the customer’s responsibility to follow product safety guidelines.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved under the jurisdiction of the courts located in the state where our primary operations are based.

12. Changes to These Terms

The Halloween Collective reserves the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our services after such changes constitutes acceptance of the new Terms.

13. Contact Information

For questions regarding these Terms of Service, please contact us:

The Halloween Collective
Email: TheHalloweenCollective@outlook.com

14. Our Commitment

With more than eight years of experience, our physical retail presence, and our in-house manufacturing facility, The Halloween Collective is committed to providing reliable service, original products, and a safe shopping experience. By choosing us, you are supporting a company that values craftsmanship, customer satisfaction, and community.